Hair Replacement

I bought this straightener as a Christmas present for my daughter and two weeks after Christmas, you must complete the work. I have contacted the Coriolis three times now, and get some answers. These straighteners are not cheap, and I'm aggravated that the various shopping malls, the company can sell its products in vending machines may also, without any information about the consumer must submit a problem. Coriolis is in Canada, so I can not go there to get a replacement! Please anyone.any suggestions?